When Casting to Your TV Isn’t Working
If you’re having trouble casting or mirroring Sparkk TV to your television, it’s usually a connection or setup issue.
Follow these steps to get things working again:
Check Your Wi-Fi Connection
Make sure your phone, tablet, or computer and your TV, Chromecast, or AirPlay device are on the same Wi-Fi network.
A strong 5 GHz connection gives the best performance.
If you have multiple networks (for example, Home 2.4G and Home 5G), ensure both devices use the same one.
Start Casting Before Going Full Screen
Begin the cast connection before switching your video to full screen.
This allows your TV or receiver to properly detect the video signal.
Once connected, you can make the video full screen and it will automatically fill your TV display.Restart the Connection
If casting fails or freezes:Stop the current casting or mirroring session.
Close your browser completely.
Reopen Sparkk TV and try casting again.
If problems persist, restart both your casting device and your TV or streaming stick.
Browser and App Compatibility
Casting is supported in most modern browsers and devices:Chrome or Edge → Chromecast
Safari or Control Center → AirPlay
Android 13+ or iOS 14+ recommended for reliable screen mirroring
Keep your browser and operating system updated — outdated software can block casting.
Why Content Stops Playing When You Switch Apps
On mobile devices, playback pauses automatically when you switch apps or lock your screen.
This is a built-in feature of iOS and Android designed to:
Conserve battery power
Reduce mobile data usage
Prevent audio or video from playing in the background
To keep your video playing:
Keep the Sparkk TV browser tab or player open and active.
Avoid switching apps while casting or streaming.
Where supported, enable Picture-in-Picture (PiP) mode to continue watching while multitasking.
Troubleshooting Quick Checklist
If casting or playback pauses unexpectedly:
Verify both devices are on the same Wi-Fi network.
Restart your casting session.
Disable any VPNs that could interrupt the connection.
Clear your browser cache and try again.
Update your browser and device OS to the latest version.
If the issue continues, contact our Support Team with your device model and browser version so we can help you troubleshoot.
In Summary
Most casting issues are caused by connection or compatibility problems.
Ensuring both devices share the same Wi-Fi, keeping software updated, and restarting sessions usually resolves them quickly.
For personalized help, reach out anytime at support@sparkk.tv or through the Contact widget in the Help Center.
