If you’re having trouble casting Sparkk TV to your TV, the issue is usually related to your network, device settings, or casting setup.
Most casting problems can be resolved quickly using the steps below.
Start with the basics
Quick checks that solve most casting issues.
Before troubleshooting further, confirm that:
Your casting device and TV are turned on
Both devices are connected to the same Wi-Fi network
You started playback before attempting to cast
Casting relies on local network communication, so even small network differences can cause problems.
Restart the casting session
Reset the connection.
If casting doesn’t start or disconnects:
Stop playback on Sparkk TV
End the current casting session
Start playback again
Re-enable AirPlay or Cast
This refreshes the connection between your device and TV.
Check for VPNs or network filters
Common causes of casting failures.
Casting may fail if:
A VPN is active
Network-level ad blockers or firewalls are enabled
You’re connected to a guest or isolated network
Try disabling VPNs or switching to a standard home Wi-Fi network.
AirPlay troubleshooting
For Apple devices.
If AirPlay isn’t working:
Confirm AirPlay is enabled on your TV or Apple TV
Restart your Apple device
Restart the TV or Apple TV
Update iOS, iPadOS, macOS, or tvOS if available
Make sure AirPlay isn’t restricted in device settings.
Chromecast troubleshooting
For Chrome, Android, and compatible TVs.
If Chromecast or Screen Cast isn’t working:
Restart the Chromecast or TV
Restart your browser or Android device
Update Chrome or your device OS
Try casting before entering full screen
Some devices work more reliably when casting is started early.
Try a different device or browser
Isolate the issue.
If casting still fails:
Try casting from another phone or computer
Use a different supported browser
Restart your router
This helps determine whether the issue is device-specific.
What usually isn’t the cause
Setting expectations.
Casting issues are rarely caused by:
Your Sparkk TV account
Missing subscriptions
Platform-wide outages
Most casting problems are local and temporary.
Still can’t cast?
When to contact Support.
If casting continues to fail, contact Support at support@sparkk.tv or use the contact widget in the lower-right corner of the site.
Including the following helps us assist faster:
Your device and operating system
Your TV or casting device model
Whether you’re using AirPlay or Chromecast
