If you need help with a submission or have a creator-related question, contact our Creator Relations team.
Contacting Creator Support
What to include for faster assistance.
Email creators@sparkk.tv and include:
Your project title (if applicable)
A brief description of the issue or question
Relevant links or files
Using a clear subject line helps route your message more quickly.
Troubleshooting common submission issues
Check these before reaching out.
Most submission problems are related to file access or link settings. Before contacting support, double-check the following:
YouTube videos are set to Unlisted or Public, not Private
Download links have not expired
Links do not require login or special permissions
All required files have been uploaded successfully
Testing your links in a private or logged-out browser window can help catch access issues early.
Response times & communication
What to expect after contacting us.
Creator Support aims to respond as quickly as possible.
Typical expectations include:
Initial responses within a few business days
Follow-ups as review progresses or additional updates are needed
If your issue is urgent or time-sensitive, note this clearly in your email subject line.
To avoid delays, reply within the same email thread whenever possible. Sending multiple emails for the same issue may slow response time.
Final note
Creator Support is here to help submissions move smoothly. Clear communication and complete information make the process faster and more efficient for everyone.
