What to Expect After Submission
Once your project is submitted through the Creator Relations widget or by email, it enters a structured review timeline.
Our goal is to give every project thoughtful, human review — while keeping communication clear and predictable at each stage.
Typical Review Timeline
Stage | Estimated Time | What Happens |
|---|---|---|
Submission Confirmation | 1–2 business days | Email confirming your project was received |
Technical Review | 3–5 business days | Playback, file integrity, and format checks |
Content Review | 5–10 business days | Story, presentation, and platform fit |
Approval & Scheduling | 2–3 business days | Acceptance email and premiere timing |
⏱️ Average total time: 2–3 weeks from submission to approval
(Timing may vary depending on submission volume or project complexity.)
How You’ll Hear From Us
All official communication comes from:
creators@sparkk.tv — submissions, reviews, approvals
support@sparkk.tv — general help and technical issues
You’ll receive updates when:
Your submission is received
A review stage is completed
Additional materials or clarification are needed
Your project is approved and scheduled
Tip:
If you don’t see a confirmation within 2 business days, check your spam or junk folder and then contact us.
Adding both email addresses to your safe-sender list helps ensure timely delivery.
When (and When Not) to Reach Out
It’s appropriate to contact us if:
You haven’t received confirmation after 2 business days
You haven’t received an update after 3 weeks
You need to replace or correct a file or link
You’re clarifying credits, licensing, or metadata
It’s best not to reach out:
Within the first few days after submission
To request priority review — all projects are reviewed in order received
🕐 Clear timing helps keep every submission moving smoothly.
Respond Promptly to Requests
If our team requests missing materials or updates, please respond within 10 business days.
Timely replies keep your submission active.
If we don’t hear back within that window, the project may be temporarily paused until we receive a response.
Keep Communication in One Thread
Always reply to:
The original email chain, or
The same Help widget conversation
This keeps all notes, files, and reviewer feedback in one place so our team can assist efficiently.
📧 Avoid sending duplicate messages to multiple addresses — it can slow down tracking and response time.
Fast Updates After Approval
Need to replace a file, update artwork, or fix metadata after approval?
No need to restart the process.
Simply reply to your most recent submission email with the updated materials.
Most post-approval updates are reviewed and published within 2–5 business days.
Staying Connected After Launch
After your project premieres, you may hear from us about:
Homepage or social spotlights
Newsletter features
Creator interviews or behind-the-scenes content
Keeping your contact information current ensures you don’t miss future opportunities.
In Summary
Clear communication keeps everything moving.
Review timelines are predictable
Updates are sent at every major stage
Prompt replies help avoid delays
One conversation thread keeps things organized
We’re here to make the process transparent, respectful, and easy — from submission to screen.
If you ever have questions, reach out through the Contact widget or email creators@sparkk.tv.
